Warranty and repairs
Do I have a warranty?
LABEL51 always provides a 1-year warranty. To make use of this warranty you must be able to show what is wrong with the item by sending a photo with description.
I have received a faulty item. What should I do?
Send an email to firstname.lastname@example.org with a description of your complaint and add photo’s of the problem. We also need your order number or an attached copy of the invoice. If we acknowledge the complaint, we will repair the item if possible. If this is not possible, we will replace the item. If both options are not viable, we will terminate the purchase agreement. This termination must however be in proportion to the complaint.
Are there costs associated with the repairs?
Within the first year after your purchase, you will receive full warranty on all repairs or replacement, unless the damage has been caused by incorrect use of the item.